TN
Thembi N

1 reviews | Active since Mar 2015

05 Mar 2015, 14:28

EXCELLENT SERVICE AND TELEPHONE MANNERS

HI FNB SUNWARD PARK<br> <br> I am compelled to inform you of the excellent service I got from one of your employees. I think the gentleman's name is STASHA? I doubt I spelt that accurately however I do hope it rings some bells. I called looking to speak to a relationship manager handling one of our client's business banking account. I must say his telephone skills are EXCELLENT, and his level of professionalism is sky high. He gave me all the information I needed to get hold of the person I was looking for, he even told me about the said person's business schedule as she apparently deals with both your branch and the East Rand branch. What a wonderful, cheerful person you have working for you. I'm sorry I spelt his name wrong but ask your staff, he will remember speaking to me. I even told him he should go work for Absa as well, since their staff or at least the one I spoke to has ZERO telephone manners. I thank him again for his excellent service, he should also go manage all governments departments.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Mar 2015, 08:11
Official
Hello ThembiLuckinbill,

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)