Excellent service

Dear FNB,

I’m writing this to show a form of appreciation for the BEST or should I say for the EXCELLENT SERVICE that I received from one of your staff member (Moclaren Morema). Moclaren’s first impression was perfect, he made me feel at home and made a point that my problem is sorted. I wanted to get my banking App sorted out, it was an unfortunate that I didn’t have my bank card with me, but he came up with a solution for me to leave with the App working. He provided me with the card number from his system so that I can be able to sort out my App. I’m a happy customer and don’t regret banking with FNB. Is people like Moclaren Morema that make us to be better people and making a point that we are moving with the times(4IR).

Thank you very much, keep up the good work. Let it not be for me only....let the spirit of good customer service continue. Regards James Vilakazi