EXCELLENT SERVICE

Thank you so much for your excellent service. Since I opened my account with FNB in 2016 you guys have never disappointed me. August the 22nd I called because I was in need of your assistant. I bought something online from one of SA retailers, they cancelled my order due to insufficient products from their side, however they were taking their time to refund me. I don't know how many times I called them because I needed to know how far are they with their refund process but they kept giving me unclear answers. I then called FNB to find out if it's possible to reverse that payment, unfortunately I forgot the name of the consultant that was assisting me but she advised me to fill in the Outstanding Authorization Reversal Request form and FNB will take it from there. She emailed me the form, I filled it in, emailed it together with the proof of that TFG order cancellation. I then received an automated email from FNB notifying me that the process takes 5 business days. To my surprise the money was reversed in just 2 days, Thank you so much, I really appreciate your prompt response.