SM
Sipho M

1 reviews | Active since Nov 2017

15 Mar 2018, 10:11

Excellent Service

The Branch Manager at the FNB Midrand Boulders Branch Sisi Khoza has exceptional customer service. She picks up complaints before they even happen and solves them personally. I was frustrated in the que after being sent back to get proof of residence and had to rejoin the que again. She picked up the frustration written on my face and quickly came to me and said "Sir this is the second time I see you in the que today are you getting the help you need?" When I said No, she made sure to help me herself and I was out quicker than I anticipated.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Mar 2018, 12:11
Official

Good Day,

I've received your compliment that you logged. Thank you so much for taking the time to compliment the service you received.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards

Hell Peter Complaints

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