Excellent Service

Having had a rotten experience with a junior collegue at the same bank a few minutes earlier that left me very upset and angry and ready to close my account, Refilwe took over and spent the next hour and a half sorting out a very serious ********** claim on my account. <br> She was super efficient an professional and left no stone unturned to trace to source of the ***** and went the extra mile by even adding up how much had been ****** to the last cent since 2012.<br> She was courteous and polite and at no time made me feel uncomfortable that the incident was my fault, as what had happened with the previous consultant.<br> Well done, Refilwe.