Excellent service!!

After getting a notification that there was a discrepancy with my smart device application, I called through to the smart device department and spoke to Esther. She transferred me to another department and from there i got transferred to 2 more departments. I decided to hang up and call through again and coincidentally got through to Esther again. This time she said she would look into it and call me back (which she did) Working in a customer service industry myself, I know how important a call back is to a customer. After receiving my call back from Esther she guided me through the necessary process and eventually my application was completed. Thank you Esther for your perseverance and hope that you are rewarded for your efforts as I am sure there are other customers that feel the same about your customer service... Well done!