Excellent Service

I recently came across an amazing car deal which I could not afford to slip pass me.<br> After weeks of searching I finally found a car that I love at the best price, catch was the buyer was so eager for the money that he wanted it the same day and was up front in saying that if someone else offers a cash deal before me he will take it. I immediately rushed off to my bank to try and get the personal loan approved. After explaining my situation to the branch manager Andee , a very polite and understanding man ,he then called Sandhir a very friendly and expert Fnb consultant who processed the application in seconds. There after the bank manager Andee called the loans departed and requested an immediate payout. I was approved and paid out in 2 hours , Thank you both for your outstanding service. You guys really live up to your moto \ How can we help you.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;856176;770791;18;2;0;1;0;0;2;15/05/29 8:20;750;NULL;15/05/28 15:51;15/05/28 19:50;DISGUSTING SERVICE;6,01E+12;UNKNOWN;***;I scheduled an appointment for my daughter at 17h00 on Thursday 28th May. The La Lucia Mall shops close at 18h00. I received a call from the store at 15h51 to ask if it was possible to come in a little before 17h00 as they were expecting load shedding. To which I responded that we would do our utmost to be at the store by 16h50 as we would encounter traffic coming from the Berea. When my daughter arrived at the store, most of the the******s were leaving the store expect one lady at reception, who proceeded to tell her that they were closed due to a La Lucia Mall function. I am a REGUALR shopper at the La Lucia Mall and fully aware that tennants would be notified in advance for early closing. My daughter said that i had received a call to come early due to load shedding and now been told differently. It is with utmost disgust that I was **** to - i will never make an appointment with this store ever again. It is common decency to let your customers know the truth, after all we the public support your store!! NO LONGER. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865269;359;20;2;0;1;0;0;2;15/06/24 8:39;750;NULL;15/06/23 22:01;15/06/23 20:09;KFC in Windhoek is about to close down!;;;;KFC has gone to the dogs. I visited two stores on the same day. The first had NO CHEESE and the second was not able to sell any treats. I emailed customer services, more than a week later, I have nothing more than the automated acknowledgement and reference number CAS-121034-M1X9J0. Clearly, customer service need training as to how to attend to customers. My initial complaint to them:<br> <br> Over the past week end, I visited Windhoek and during my stay visited the KFC at Westlane Lifestyle Centre, however, I was very much disappointed at the poor service at this store. <br> <br> It is quite obvious that there is a lack of proper management of the KFC Stores of Windhoek, in general. As regards the store at Westlane, on Saturday evening they had NO CHEESE, which is absolutely ridiculous and frankly unacceptable, there was no apology offered, only that we should offer anything without cheese, as the cheese is stuck at the border. Obviously, your staff need training in customercare and most definitely in communication. <br> <br> We decided then to drive to Maerua Mall to the KFC there, although this store had cheese, they were unable to offer any of the treats.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;673819;793962;16;2;1;1;5;3;5;15/07/01 8:00;750;1;15/06/30 20:15;15/06/30 19:30;New client waiting ;8,01E+12;;***;I recently visited a Telkom store 3 weeks ago and after 2 appointments I am still waiting for someone to come and install my ADSL line. This is useless service I have had to take off 2 days work after receiving sms's they will be coming through but I am still waiting. I can see why everyone complains about there service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;863904;793962;16;5;0;1;0;0;5;15/07/28 4:31;750;NULL;15/07/27 17:33;15/07/27 16:01;repairs booking;8,81E+12;Sibongile Mrshweni;***;My phone went for repairs in April,I only received it back on 27.07.15 not repaired after the phone travelled to Durban to the wrong store... I was furious as I waited so long for the phone and it had not been repaired!! I was at the store the next day to cancel my contract as a result of poor service from Telkom. I was assisted by Sibongile , she calmed me down and apologised and assured me the issue will now be resolved. My phone will be collected ASAP after she spoke to Wendy Strydom who then told me because of all the inconveniences caused, I will be getting a new phone if all goes well, as my current phone came back in a worse condition as when I handed the phone in almost 4 months ago, thank you Sibongile for your good service at that crucial time, look after her, she is management material.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865700;188;16;2;0;1;0;0;2;15/07/28 7:43;750;4;15/07/26 21:02;15/07/27 19:13;Billed for internet usage while i have data bundle;8,90E+12;;***;Cell c is billing me R370+ for internet usage while i had active data bundles and their explanation as to why this happened is still unclear. Really bad service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879135;167;23;2;0;1;0;0;2;15/07/31 14:53;750;NULL;15/07/31 4:15;15/07/31 2:23;Contract Payout and Repeated Calls;;;***;My home was covered by ADT in Lincoln, NE. We moved to Montana. I was told if I wanted to avoid cancellation fees, I would need to continue the service in MT. Okay, but then I was told I had to repay to have it installed in the area because they needed to subcontract it out. (Not my fault). I complained and I was told well we'll do it for free but you have to sign a new three year deal. I only had about 18 months or less on the contract, and I didn't think I should have to. So I just paid the cancellation fee around 700.00. Not happy but life isn't about justice. I just won't hire ADT again if I can help it. Now we are still getting phone calls from ADT even though we don't even own the house anymore, my wife has asked operators repeatedly to stop calling we don't have the service anymore. Why can't ADT just leave us alone? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;264890;793962;16;2;0;0;0;0;2;15/08/06 2:46;750;5;15/08/04 15:51;15/08/04 14:16;Does not communicate with customers ;7,61E+12;agent;***;order has been done vi agent that came to the stores i done some info regarding i adsl line at my home she told me about the lines available i filled in the paperwork and said i am not going to make and decisions yet i have to speak to my wife regarding this she said all okay and they will contact you with in 10 days up until today nothing and that was the 23 July 2015 , and strange i got a sms saying that my order has been placed and i will have to wait for a Tech to install with my email address and everything this is not the way i work telkom has no customer service regarding communicating to the clients For a big company like telkom what a waste so i take it i will not get any reply regarding this mail seems like they need faster internet at there offices dont even know why i must put my number in the spaces will they EVER phone ??? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;333729;688497;9;2;0;1;0;0;2;15/08/20 7:29;750;5;15/08/19 20:23;15/08/19 18:59;Bad Service from Mutual and Federal;8,31E+12;Claims Manager;***;I had an unfortunate experience of a house breakin 8 weeks ago.Traumatised by the incident I duly lodged a claim with Mutual & Federal with expectation that I would be helped and due to being a premium paying client.An assessor Vicky Bezuidnhout set up a meeting with me and requested info to which I comp****, on 270715 I received a breakdown settlement from Vicky and was asked if they can proceed with the replacement and the cashpayment<br> When I queried with Vicky about items that didnt reflect on my settlement breakdown I was told that Priya Govender would contact me. Of which she scheduled an appointment with me.A meeting was scheduled at Mutual & Federal offices, taking time off work again and on my way with an expectation and relief that this claim is now finalised and me and my family can put this horrid incident behind us and restore our personal possessions.I was met with by 2 individuals who bombarded me with questions.They accept payment of premiums and then when you need their help and expect them to to honour the contract agreement they shy away looking for reasons not to pay your claim.Does being under debt review make me a ******** and not entitled to what I have paid?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;823230;188;16;2;0;1;0;0;2;15/08/21 7:29;750;NULL;15/08/20 20:57;15/08/20 18:59;No response;7,41E+12;Clifford;***;I am still awaiting feedback in mt query. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888979;688455;22;2;0;1;0;0;2;15/09/01 9:02;750;5;15/08/31 22:23;15/08/31 20:32;No feedback on email queries and claims!;***;;;I am very disappointed at the lack of service and no response received from Bonitas. I have 2 queries that have just been closed without any feedback to my side. the queries in question are 240815QFKDBP and 290615QBTGV8. Query 290615QBTGV8 relates to a claim from a hospital that was not paid in full. After enquiring on this since 29 June 2015 I repeatedly enquired to the status, but to no avail. Query 240815QFKDBP is simply a claim that have been put through and as with the first query, just closed without any feedback or explanation at all. This is seriously not professional at all coming from a Medical Aid with such a reputation as Bonitas. Oops...reputation down the drain. hopefully this reaches the right people and this can be resolved quickly.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;367764;760619;20;2;0;1;0;0;2;15/09/07 7:23;750;NULL;15/09/06 20:41;15/09/06 18:53;Pathetic service ;;;;Sunday afternoon my girlfriend and I visited the Barcelos branch in Monte Casino. We purchased a full chicken, four rolls and chips for the value of R149. We paid what was due and took the food home. When we opened the meal there only a half a chicken. When we called the manager and stated so, he did nothing to resolve the issue. Although we live 4km away from Monte he did not rectify the situation. I basically got ****** by paying for something I did not receive. The nonchalant attitude around a complaint is intolerable as I didnt state i would pay half now and half later so why must i get my my meal today and half at a later stage? I have a family to feed and am now inconvenienced as I have to go to another eatery and pay more money as I have already spent money at your franchise. This is seriously the first and last time I will order at your franchise and the way the query was handled was not good. It seemed as if I was a burden making my issue known but you had no issue taking my money?????<br> <br> A very very frustrated ex patron!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;405285;700364;13;5;0;0;0;0;5;15/09/08 8:52;750;NULL;15/09/07 22:14;15/09/07 20:22;Excellent Service;6,71E+12;Louis Van Vuuren;***;I bought a used VW Golf 5 from this dealership and sales person Louis Van Vuuren is the best I have come across in 23 years of vehicle ownership. The after sales service of this salesperson was absolutely excellent to say the least. He delivered on every promise he made and even more. He was always helpful and friendly and willing to sort out everything I complaint about. Thank you Louis. Will recommend you to anyone. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;312161;770244;4;2;0;1;0;0;2;15/09/14 6:57;750;NULL;15/09/11 20:23;15/09/11 18:27;No Response;***;Web Sales;***;I order online as I have been doing so for the past few years.<br> <br> The order was placed on 2 September. Have heard nothing.<br> <br> I mailed them, no reply.<br> <br> Nothing.<br> <br> Order no.: ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;383318;691775;17;2;0;1;0;0;2;15/09/16 17:54;750;5;15/09/12 7:15;15/09/12 5:24;Now trying to clear themselves of blame;2;Nicole,Carina,Elizna;***;In her previous follow up report, Nicole Coetzer tried to cover up and shift the blame by lightly blaming their poor service on human error. You also claim that you sent a response on the same day, why was it not rectified whilst I was in your store. An honest response from your side will be to cover the difference in price I paid to another provider and pay up my petrol costs for me unnecessarily travelling to your store. But you do not even want to honour that, you prefer to beat around the bush and get away with offering false apologies. This is a really pathetic response Nicole. You seem to find ways to make your mistake even worse than it was in the first place, rectify it appropriately.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;551819;225;23;5;0;1;0;0;5;15/09/15 6:56;750;NULL;15/09/14 20:23;15/09/14 18:26;Good service;8,31E+12;Lesego and sheruna;***;Thanks to Sheruna Gafoor and Lesego Mokone for their quick and effective Service/response.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;420931;765374;14;5;0;1;0;0;5;15/09/23 7:47;750;1;15/09/22 21:12;15/09/22 19:17;Great service;;All;;Thanks to all at Takealot that made my recent shopping experience an absolute pleasure. Ordered on Monday night and received the item at 11:20 AM on Tuesday! Pricing was very competitive as well!<br> Great work Takealot!<br> I recommend this company with a 11 out of 10.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;391380;765374;14;2;0;1;0;0;2;15/09/27 6:52;750;NULL;15/09/25 20:18;15/09/25 18:22;Pre Order not delivered in time;***;;***;Pre ordered FIFA 16 and was meant to be delivered today. Upon calling TAKEALOT, I was ASSURED that it would be delivered before 5 today. I'm still waiting. It frustrates me that pre orders are never delivered on time - I have not had a single pre order arrive to me on time and it is becoming increasingly frustrating to the place that I would rather use another company to make pre orders, one that reliably delivers pre orders on release date ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;613277;807;14;2;0;1;0;0;2;15/10/01 0:32;750;NULL;15/09/29 7:48;15/09/29 12:02;Game is refusing to respond to my e-mails;;;***;I bought a tablet at Game on the 25 March 2015, I had to take it back to Game on the 22 August for repairs as the charging block stopped working and I could not charge the device. I was advised by the consultant that I will be contacted within 3 weeks (21 days), should I not be contacted Game will give me a new device or my money back. These terms and conditions are on the wall at Game as well.<br> <br> I decided to e-mail the store manager Bennie at Game on the 22 September 2015 and I he told me that my device is at the store and it arrived on the 17 September 2015, (after 21 days) however no one was in contact with me. I was advised that they will get back to me the following day (23 Sept), however no one bothered to call me from Game as that do not want to their 21 day rule. Apparently the 21 day rule changed to 21 working day according to the arrogant store manager that is not customer centric and could not give me anything concrete.<br> <br> On the Game website as well as their call centre confirmed that its 21 days. All I want is for Game to adhere to their own terms and conditions.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901437;357;16;2;0;1;0;0;2;15/10/01 7:45;750;NULL;15/09/30 20:56;15/09/30 19:15;BIS,bbworld and network problem with vodacom;7,51E+12;;***;I loaded Bis on the 18th sept and have been continuously calling vodacom with my network,bis and bbworld problems and I have done all they told me to do but have still not had any luck in resolving the problem,,I cannot download any apps or anything from the internet,,what is going on with vodacom?I'm really fed up now,,they keep telling me that the engineers are busy trying to resolve the problem,,,what do I do?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;460794;188;16;2;0;1;0;0;2;15/10/31 7:04;750;NULL;15/10/30 20:00;15/10/30 18:34;Unsuccessful upgrade after two hours;5,90E+12;Rebecca;***;Just before 17:00 we walked into the store to upgrade 2 phones on 1 account. After being told the phones we wanted was not available and new stock was highly unlikely we chose different phones. We filled out all the paper work,signed everything and paid for out new SIM cards. We were told some or other person needed to give permission to change the contract type. Rebecca was on the phone a few times. We were told that the system was offline and the upgrade could not be processed at that time and that we should go shop for a bit while Rebecca processes the upgrade and that she will phone us when we can collect the phones. Returning after 45 minutes with no phone call, we had to again stand in the que. After quite some time it was our turn to see a new consultant as our consultant (Rebecca) was no where to be seen. We were then told Rebecca is on her way and that we had to wait for her. Rebecca returned with her Game trolly full of shopping (18:44). Rebecca told us the system was still offline and that the upgrade could not be processed as the person responsible is not available. We received the migrated sms (effective immediately).Yet at 19:04 we left without our upgrades (2hours).;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;167311;53;13;2;0;1;0;0;2;15/11/16 7:21;750;NULL;15/11/13 20:47;15/11/13 18:51;No compression in engine;;;***;Hi,<br> <br> Not sure who to address this to, but have Nissan Np200 and the engine failed after 45000km on the clock. Its has been send for repairs and they assured me the damage is not less than R15000-R20000, if I can get away with this amount. Nissan also don't want to except any responsibility because it has not been serviced by them. Any help??? I mean I will except this kind of damage over 100000km...<br> <br> Ryno<br> <br> Tel : ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;850009;25;1;5;0;1;0;0;5;15/11/17 8:50;750;NULL;15/11/13 11:37;15/11/16 20:20;Going the extra mile;CCM # ***;Jonathan Ndlovu;;I logged a complaint regarding Greenbacks on 25 Oct, and on 26 Oct a friendly guy called Jonathan Ndlovu contacted me for more details. Over the next few days he called a few times to explain what the status of my complaint is, what would happen next and to check if I was still happy with the progress. Greenbacks eventually resolved the issue on 12 Nov, and on the morning of 13 Nov I had another call from Jonathan to check if the matter was sufficiently addressed. He followed up with a final email and the call was resolved. After many unpleasant experiences with Nedbank over the last 25 years, this was a very pleasant surprise. He was courteous, friendly, kind and definitely went the extra mile to ensure he has a satisfied client. Well done and thank you Jonathan!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;486890;793962;16;2;0;1;0;0;2;15/12/02 5:06;750;NULL;15/12/01 18:30;15/12/01 16:36;No response and additional chargings;6,51E+12;Meisie;***;I cancelled my landline in march 2015, telkom continued to bill me every month until I logged a query on hellopeter. I was called by a lady named Meisie. She promised that my landline has been disconected from March and that I will be paid back the amounts I have been paying since my line was disconnected. I have since been billed for September, October and November. my November account says I have to pay R3 000 because my line is reconnetecd (who requested my line to be connected, why is Telkom doing this?) please help me Telkom.<br> <br> Regards<br> Salome<br> ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;585189;533;25;2;0;1;0;0;2;15/12/08 8:17;750;NULL;15/12/04 0:00;15/12/04 19:47;04-Dec-15;8,20E+12;;***;Package was couriered on 27 November from Kimberley to Cape Town. On the 3 December we started phoning and queried where the package is. On the 4th December Christo in Kimberley said that the package was picked up in Kimberley on its way to Johannesburg. It is lost and no one can tell me where it is, I have called the call centre several times, but nobody is coming back to me. On the website it is stating you can send all over the world and they can track it, but they cant even send a package in South Africa. The package is irreplaceable and I shall never use this service again,;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;931508;793962;16;2;0;1;0;0;2;15/12/18 8:43;750;NULL;15/12/17 22:00;15/12/17 20:13;Telkom *******;9,61E+12;;***;I'm paying for a 4meg uncapped line and I get less than 0.5meg speed. I'm complaining for the past 3 months and still no change. I'm paying so much for this *******? Spending so much time just complaining. Telkom you guys need to wake up. Your service is ****. You are a *******!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;83621;765374;14;2;0;1;0;0;2;15/12/15 7:56;750;NULL;15/12/14 21:21;15/12/14 19:26;No service or standards;7,61E+12;Service;***;i ordered three DVDs for my daughter for her Christmas present. I am horrified to see they will only be delivered on the 18 th Jan. What on earth is the point of this? Yours standards have drooped considerably. Really pointless ordering through you and from the nature of complaints on this site I can see I'm not alone. I request this order is cancelled immediately and I am refunded. What a waste of time and effort. Never again;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;931937;353;5;2;1;1;5;3;5;15/12/20 8:04;750;2;15/12/18 21:12;15/12/18 19:34;suspended services unnecessarily;***5;;***;We called so many times, trying to figure why our services are suspended, the call centre personnel keep transferring to different people and we get cut off, when we call back we have to repeat same story over and we are not calling for free. We have spent R150 of air time already without any help.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;932726;893260;16;2;0;1;0;0;2;15/12/22 18:36;750;NULL;15/12/22 7:53;15/12/22 6:06;Waiting 2 months;5,51E+12;Consultant;***;I have a current contract with MTN. Took them up on their special offer for the Laptop. This was beginning to Mid November. They had the laptop but I was told could not receive this because I had to get it together with the Modem which they did not have at the time. I waited but the Modem was long in coming. When it did finally arrive 24 November I was then in hospital undergoing a back operation at which time I told the gentleman my wife would come through the weekend. On getting there the Saturday was again informed -Sorry, we sent the Modem back to Head Office\. We need to wait again for another Modem. We are now on the 22nd of December and I am still waiting for the Laptop and the Modem (they are trying to get one????)I have to make the calls to establish the progress as no one calls me and I am given the same story!!! Is this the kind of service MTN provide these days."""