1 reviews | Active since Mar 2017

16 Mar 2017, 08:47

Excellent service

<p>After being de*****ed in December, I was very upset with the service I received from FNB privte banking. At that time (and without me knowing) my private banker, Liam Finnan, underwent surgery and wasn't working. Upon his return (and wihtout any of my issues being resolved) Liam limped back into the office and took action and resolved all of my problems in a very professional manner. I wished that more people in SA can be like him when it comes to customer service.</p> <p>Well done.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Mar 2017, 09:36
Official

Good day Mr. d-chris-oosthuizen

Thank you for bringing your positive service experience to our attention, we have subsequently logged a formal compliment on your behalf in favor of the private banker. Furthermore we are glad that your service experience has lived up to the service excellence of "How can we help you?"

Compliment reference number: ***

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***