KM
Kharoline M

1 reviews | Active since Oct 2011

15 Sept 2016, 18:12

Excellent Service

<p>My parents and I went into FNB Broadacres branch and were assisted by Collin and Doctor (Sithole) who were extremely helpful....actually they were able to assist us with opening new accounts within 10 - 15 minutes yet Private Banking was taking over a month to open the same accounts. Collin was able to arrange for my parents cards to be delivered to the branch within 72 hours and Collin was able to issue a new debit card for my son's Youth Account and activate the card. My private banker failed to assist with opening both accounts and securing new cards for us. I was highly impressed as I detest going into a bank branch but they made the experience painless and were EXTREMELY helplful and knowledgable about their banking products.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Sept 2016, 10:57
Official

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers.

We value our relationship with you our customer and would like to continue building on it.

Thank you for taking the time to let us know.

Reference: *** .

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)