excellent query management from Mr. O`Reilly

<p> My wife had a problem collecting her new account card at Clearwater Mall - FNB as she had just relocated to JHB. Needless to say, since she did not and could not provide a latest proof of residence document, the consultant at the front desk did not provide options to her at that time, 25/07/2016 (Clearwater Mall FNB).</p> <p>Mr. Aldrick O`Reilly was kind enough to assist with this matter and this is a thank you note recognizing FNB`s insivible ambassadors. A rear breed of indidviduals who take the initiative and go beyond the call of duty and titles to assist outside their core functions, simply because they understand customer service.</p> <p> </p> <p>Congratulations to you Sir for your assistance. Bronwin Leyland is a new and happy FNB client and enjoying the services provided. As for Clearwater Mall FNB. The less i say the better.</p> <p> </p>