Excellent Customer Service Worth Mentioning

<p>I was assisted by Octavia Monoke (though her name tag was written 'Octobia') to open a personal account, and get started with opening a business account. What a breath of fresh air she was! Her attitude was very welcoming and her service exceptional. I had done my own research into the products I wanted and, yet she gave me advice that opened my eyes to the available options which would still meet my needs while at the same time save me on account charges. She advice me on the product I had chosen was more than what was on FNB's website and that assured me that I had made the right selection and come to the right place. She further gave clear direction on how to go about my company registration so that the business account can be opened. Even though she would be going away on leave and thus not see the rest of the process through, she gave me the name of the person who would help me further from where she had left off. Never once did she make me feel as if I was a bother to her or that she was doing me a favor in assisting me, as I have often experienced by some customer service providers. My borrowed definition of outstanding customer service is 'service that exceeds customer expectations', and that is what I got from Octavia. If she had met my expectations, it would have been alright, but not memorable; she exceeded my expectations, and that is why her service and attitude was memorable and needs to be mentioned and commended. I had been to visit another FNB branch just a week before for the same thing, and did not feel the sam way after leaving.</p>