Excellent customer service

I was experiencing high monthly charges for the past few months so and when I went to the branch behind noord taxi rank I was told that I cannot close my account because of pending transactions and that I would wait at least three days I then waited for about two weeks and went to the Maponya Mall branch where I was assisted by a lady who wasn’t really helpful because she told me I had to transfer 1 which I had to do from my Capitec app as an immediate payment which costs R8 and then she further instructed me to transfer 90c which charged me another R8 only for her to say she cannot close my account but promised me that she would close it on my behalf the following and call me to update me, till this day I haven’t received any update from her. I was so frustrated with her level of incompetence. And I couldn’t even follow up because she didn’t have her name badge on.

I then decided to go to the Dobsonville branch yesterday to go close the account and I had told myself that I will not leave the branch till my account is closed I was tired of the excuses I got from the consultants.

I was then assisted by a gentleman who went through my transactions as I explained my reason for wanting to close my account. He thoroughly explained the reason as to why I experienced high charges and also showed me alternative ways that I could use to minimise my monthly fees. After everything I was convinced otherwise and decided to not close my account.

I would like to appreciate the level of customer service provided to be by Brighten at the Dobsonville branch. Really amazing customer service!