KL
Kevin L

1 reviews | Active since Aug 2016

30 Oct 2017, 12:06

Excellent branch service from FNB

After a very frustrating FNB experience through the call centre, I was very impressed with the help I received at FNB Menlyn Maine in Pretoria. Tshiamo (sp?) was very friendly, efficient and knowledgeable, as were the other staff who needed to help with things like ID verification. Sorted out all the issues within 15 min, which call centre had not been able to in 1.5 h. Will certainly make sue of this branch again.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Oct 2017, 12:49
Official

Good Day,

I have received your compliment that you logged. Thank you so much for taking the time to compliment the service you received.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
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Regards

Hello Peter Complaints

Naomi Petersen

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