Exceeding expectations

On Sunday, 10 June 2018 I was the victim of credit card *****. Some or other ******** **********ly obtained my credit card details and made an online purchase of more than R19 000 on my credit card. Upon receipt of the notification, I immediately contacted FNB's ***** department and reported the transaction and cancelled my card. I was informed by Hlezi that it will take 7 - 10 working days to investigate the matter and that it cannot be guaranteed that I will not be held liable for the amount ********ly deducted.

On Tuesday, 12 June 2018, I went onto my online banking app and saw that more than R17 000 had been refunded to me. I contacted FNB and they informed me that the remainder will be refunded shortly. On the same day, I got back all of the money ****** from me.

FNB exceeded my expectations and resolved the matter within 2 days. Thank you FNB!