Exasperated

I app**** for a cheque acc and was promised my card would be delivered within 3-4 days. This was 3 weeks ago. Today I try to follow it up with client care, I'm taken from pillar to post. I was put on hold for hours. Hours later after dropped calls and silence, I still don't have my card or an answer. Or an apology for the hours of holding the line only to have the calls dropped over and over again