1 reviews | Active since Oct 2011
Ex Pat Salary not been cleared after 2 days communication with forex department
I work overseas Sierra Leone for the past year, I emailed FNB Forex department last year to automatically clear funds coming in from Sierra Leone as it is my salary. Yesterday i got a email requesting me to clear funds via the banking app. I contacted Forex via email and got a response asking for reference number. I forwarded this to the agent. Up to now still no funds been cleared and no reply to email since last email sent yesterday. Please sort this out immediately as i have debit orders coming off today. I have a wife and baby waiting for funds. How is this possible at all to lead customers on.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)