Ewllet that does not have factual advise

i sent an Ewallet to my partner on Wends the 23/08/2017 she went to the ATM and there was no money she tried to go to a different ATM but by then the OTP i sent her expired, she than tried to get a new OTP and it dint allow her i than straight away called the bank spoke to a consultant and got reference number 386880 who advised me that the matter will take between 7-14 working day's onthe 25/08/2017 (2) day's later my wife gets a repose that the Bank FNB will not PAY.

i called FNB spoke to a lady buy the name of Cindy letsoalo who could't assist me and i requested to speak to her manager Arnold Romain who i spoke to and was waiting and waiting for me to give me answers he advised that "he called the relevent department and the person that gave the feedback was out on lunch requesting to call me back" i advised i do not believe in calling back because it does not happen in this day and age especially with FNB

i than advised him i would wait and he tried again to call the ewallet department where i waited and waited he than came back to me and advised me that the information provided is correct i than did not agree and he advised me that he will send me a letter to take to the banking ombudsman which i conference'd the call with him on the line and the banking ombudsman, while waiting for someone to pick up the phone at the banking ombudsman i heard on the banking ombudsman voice prompts a dispute between the client and provider should be with twenty(20) day's where in this matter it was about two(2) day's Arnold Romain advised me nothing more than that he'll send me the form with two(2) WORKING DAY'S and i'm waiting, the manager in the department's name is Branita provided by Arnold Romain.

all i wanted is pictures to prove and provide me with a inform decision.

FNB WELL DONE! THIS ONE IS NOT EASY legislation will take its part.

i'll post another email after this for the world to see if they really adhere to their timeframes.