KL
Kutlwano L

1 reviews | Active since Sept 2011

04 Sept 2015, 12:49

Ewallet transfer leading to Life threatening

Greetings, <br> 29-08 morning my mother receives an sms notification advising that Intec processed funds amount to R3992 to her cell phone (e-wallet). I advised her to withdraw the money since well it could be from anyone. we then went the ATM the very same morning and withdraw the maximum amount of R3000 and decided to transfer the balance to my cellphone so that whoever queries the money can have proof and follow the right procedure. Early Monday Morning I receive a call from a Lady from Intec *** swearing and calling me by full names, same day she calls my landline and threatens my granny 84 year old that she wants her money. Wednesday 02 September the police calls and says a docket has been opened and if I don't report to the police station they will come and arrest me (hence the police gave the full residential address). The very same day I contacted the Ewallet contactcentre and spoke to Tshepo call reference Rs*** and I asked him how the hell could they have given my information to a THIRD PARTY without my consent. He escalated to the Team leader and said they will have to Investigate Internally. WHERE DOES THAT LEAVE ME. I feel threatened MY LIFE IS AT STAKE<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Sept 2015, 13:44
Official
Hello monyek,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 754973.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)