1 reviews | Active since Oct 2019
Ewallet technical error
I logged the below complaint 11 days ago, today this has not been sorted. Instead of resolving my issue - FNB went ahead and debited more money from my niece's ewallet. Apparently this happened in error, they were trying to refund. FNB is not giving me any indication as to when will this matter be resolved.
Below is the email sent to FNB on the 30 of Sep Good day,
I would like to lodge a complaint.
I sent an ewallet to my niece on Friday - call *** .
As mentioned above this took place on Friday, she never got the money due to FNB's technical issues. It was such an inconvenience, she ended up borrowing money just to get home because she was no where near home and needed that cash as part of her petrol money.
Needless to say; this matter is still not resolved - while she has incurred a debt. Over and above this I am not getting a clear indication as to when will this be sorted. - No time frames......
Can someone please get hold of me.
Regards,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***