EWALLET Sucks for Telkom contract users!!!!!!!

FNB, What TERRIBLE service!!!! I transferred R500 to my son's ewallet. Dialled the *120... number to get a pin, to only NOT get a pin. Dialled the 087..... number only to be told that FNB ewallet services does NOT work on Telkom contracts. What a load of balony!!!! WHERE are the notices that Telkom use3rs cannot use ewallet. Further to that, we ve been using ewallet for years to my son's Telkom number, and now all of a sudden is does not work. To add to this, NOW, I am charged R50 to REVERSE the transaction? If I do it from my app, I am charged R13!!!! So, FNB makes money for free, after NOT notifying customers. I want my money back, and I want it back IN FULL, for FREE!!!!! This can NOT be legal!!! I want a response please, Ref to my call is RB***. Make SURE the call centre agent does NOT get into trouble. She was only relaying a message and was extremely friendly and courteous.