EWallet still not reversed

I am really angry that I have not received my money back into my account after I asked for it to be reversed. On Tuesday I sent an ewallet to a wrong number and I called the call center to ask for it to be reversed. The money is still not in my account and I was told today by Katlego on the ewallet center that there is no one to help me if I wanted the matter escalated. I also called the complaints department and Fellan said she would put me through to a manager at ewallet only to put me through to voice options for telephone banking!!!! I want my money.