eWallet still blocked after many phone calls,branch visits and emails

After many phone calls and many branch visits and many emails send to SMANTHA about my eWallet at FNB bank that is blocked for no apparent reason my eWallet services is still blocked by FNB they blocked access to my finance for no reason!!!! This banks employees are really ****ed up...this person Samantha in FNB *****s department told me they unblocked my eWallet services but when i tried access my eWallet it's said FNB blocked access to my money.

I'm so damn ****ed off at this ****en bank i move to another bank because these idiots who works at FNB can't solve problems that they themselves created. How the **** do i get my ****ing money now. FNB is really a *** bank since this ashole start working at this ****hole