nM
nirelle M

1 reviews | Active since Nov 2018

27 Nov 2018, 15:27

eWallet - Stay away

No response after writing a few complaints on their Website. I spoke to Desiree Scholtz and another lady, I am still waiting for the manager of this department to contact me. It has been a few days, since my last complaint about the same eWallet problem. I believe that they read the complaints and therefore, I am not receiving any assistance. The only assistance I received, was a sarcastic way of assisting a client and that was done by Desiree Scholtz.

I really did not want to go this route, but they leave me with no other choice. I told them in my complaints, that if they proceed to ignore me, I will complain so everyone else could see.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Nov 2018, 16:15
Official
Good day Nirelle Macalagh,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback. 

Complaint reference number ***NF was issued for your complaint. 

Regards,

Hello Peter Complaints Team

*** (option one)