nM
nirelle M
1 reviews | Active since Nov 2018
27 Nov 2018, 15:27
eWallet - Stay away
No response after writing a few complaints on their Website. I spoke to Desiree Scholtz and another lady, I am still waiting for the manager of this department to contact me. It has been a few days, since my last complaint about the same eWallet problem. I believe that they read the complaints and therefore, I am not receiving any assistance. The only assistance I received, was a sarcastic way of assisting a client and that was done by Desiree Scholtz.
I really did not want to go this route, but they leave me with no other choice. I told them in my complaints, that if they proceed to ignore me, I will complain so everyone else could see.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
27 Nov 2018, 16:15Good day Nirelle Macalagh,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Nov 2018, 16:15
Official
Good day Nirelle Macalagh,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
