Ewallet services

I have been using the ewallet service for long and never experienced bad service like this week, i got an ewallet on Saturday 22nd December 2018 but the pin expired because i couldn't collect it within 16 hours , i tried to get a new pin by dailing *120*277# yesterday on the 26th December 2018 but i kept getting an error messages saying 'the service is unavailable i should try again' later for the whole day till today the 27th of December 2018, i finally went to branch and one of the ladies assisted me to call the ewallet call center , they told me the reason why there's an error messages is because i use telkom and it is giving them issues and gave me another similar number which is *120*277*4# i managed to get the pin but when i tried to get the money it kept saying my number or pin is invalid and i must get a new pin i did about 4 times and it still didn't work, the lady once again tried to assist me at the atm which failed and she called the ewallet service again. they asked which network im using and for my number and asked if i used contract or prepared and im using contract, they said that only prepaid can request for pins and not contract and that i should asked someone to send me R20 ewallet so i can get a fresh pin and i can get the whole amount which was now R420 , the R20 was sent i got a new pin but i could only get R400 out, its not a lot of money but its still money lost, i dont understand when there is issues between telkom and fnb WHY IT SHOULD BE MY PROBLEM, I MIGHT NOT HAVE AN ACCOUNT WITH FNB BUT ME USING THE EWALLAT SERVICES STILL MAKES ME A CUSTOMER, PLEASE SORT OUT THIS ISSUE WITH TELKOM AND ALSO THE CONTRACT PROBLEM BECAUSE WHAT DO YOU EXPECT CUSTOMERS TO DO WHEN THEY USE CONTRACT IM EXTREMELY ANGRY ABOUT THIS