ewallet service is very poor, its disgusting.

I used the eWallet facility because they claim it was quick and convenient. I used it expecting that the person recieving the money will not have hassels what so ever. Later in the afternoon I was told that the reciepiant would only be able to get the money after 24hours which is really not so convinient as they claimed because had I known this then I would have sent the money with other means that do work. This was very annoying and I want my money back because this person hasn't had the money. No one helped in terms of getting to the bottom of this and I put in a complaint by the bank but they still haven't gotten back to me..... Why did they promise the world to get me as a client and now im being treated like I owe them money, rather I go back to my previous bank ( better the devil you know)