Ewallet Service

Someone sent me an ewallet this morning, and I did not receive the SMS confirming this transaction. I then called client care and the lady that I spoke to informed me that access to my ewallet was blocked because I have not used this service for over 6 months. Strange enough I have been using this number for less than 6 months, Secondly the last ewallet sent to my number was on the 8th of May 2024. Now I have to be inconvenience and wait for up to 48 hours for this matter to be resolved.