TR
Tshepiso R

1 reviews | Active since Mar 2019

01 Oct 2019, 12:11

Ewallet sent and ****** from my account.

This was a complaint sent to you this last Wednesday 25th September. I am yet to receive a call. I was just sent a reference if this is what It takes to get your ****** attention than you deserve such negative publicity.

Someone sent an ewallet to my number and it never reflected in my ewallet ***). This happened Sunday when I was sleeping. Seems it was sent from my mobile banking which I never use. I use smartapp. Was I hacked or cause it raises questions about your cyber security.

You remain mum about this whole thing and still send me promotions about 'Keeping my ****** money safe at Fnb', guess what you couldn't keep a Meer R200 safe.

I sick of your attitude where one has to go to great lengths to get you to FIXAND PAY BACK THE Money. Had I deposited more money that day as I had planned mos I would have lost everything.

I am greatly disappointed at your lack of urgency to this. Pathetic service. Pathetic Security. Pathetic Responses. Fix this.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Oct 2019, 13:36
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

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