MM
Mornè Marais

1 reviews | Active since May 2019

27 May 2019, 15:18

ewallet ****

I have been struggling to retrieve money paid via ewallet extra function. FNB have no service agreements with Telkom mobile meaning your money once sent is stuck. you get charged to reverse the funds and get this there is no notification that hey we don't support services to telkom clients. so once you send the cash you get messed around by consultants who are poorly trained or who just don't give a flying F##k. been on this case since Friday and only consultant who was of any help was the one who just told me the reality of the matter.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 May 2019, 16:02
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,
Hello Peter Complaints Team

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