Hellopeter
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LK
Lucky K

1 reviews | Active since Apr 2012

05 Dec 2017, 10:36

Ewallet Reversals

I requested a reversal for an ewallet sent to a wrong number on the 1st of Dec 2017. Until today, the money is not yet back into my account I can't wait for this long to have the money back into my account. FNB as pioneers of "Mobile" Banking should come with better ways to deal with ewallet reversals.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Dec 2017, 11:01
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

LK
Lucky K's update05 Dec 2017, 12:06
Reviewer Update
FNB as a pioneer of this Cardless withdrawals must improve the way they are dealing with ewallet reversals, it doesn't belong to this era. The money is from my account, and going back to my account, this shouldn't be a complex process. There is a need to re look and rework the ewallet solution, a client must be able to make reversals without having to call the call center, and still after calling the call center the reversal doesn't happen immediately.