cS
candice S
1 reviews | Active since Nov 2019
20 Nov 2019, 15:01
Ewallet reversal not done over 8 months
Good day.
I have got so much reference numbers I have been calling since March 2019 no one can assist. I sent a ewallet to an incorrect number I called the call center on the 2019-05-06 the ewallet gave me a reference number:575307 saying it will be in my account within 2 to 3 working days.. Its now months and still no reversal. I have logged my query through to care they transferred me to the branch the branch I've been up and down still no satisfactory... I am very disappointed as this has not been resolved Noone attempting to even help.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
20 Nov 2019, 15:23Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply20 Nov 2019, 15:23
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
cS
candice S's updateReviewer Update
27 Nov 2019, 09:13 Good day Been waiting over 5 working day still
No satisfactory.
No satisfactory.
cS
candice S's update27 Nov 2019, 09:13
Reviewer Update
Good day Been waiting over 5 working day still
No satisfactory.
No satisfactory.