eWallet Refund

Item: FNB (First National Bank)
Rating: 1
Author: Ntombi G

My name is Ntombi I am not happy with Fnb service. Last week one of their machines gave me struggle as I was withdrawing money sent to me via eWallet. I took the matter up with them at their Southgate branch on the 25th of September. On the 26th they sent a response back to advise my claim was being investigated, on the very same day they confirmed my claim was reviewed and I would get a refund by the 31 September as to where in the calendar is the 31st of September I do not know but ooh well I had figured out it was a human error. Today is the 30th of September and almost end of business and I have not received the refund on my eWallet account. Am I supposed to be the one running after FNB for this????

My claim reference number is ***NF

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

30 Sept 2019, 16:32

Good day Ntombi Gaqa,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply30 Sept 2019, 16:32

Official