eWallet query unanswered after two weeks

Item: FNB (First National Bank)
Rating: 2
Author: Andrew L

I emailed FNB customer service with a query on eWallet. <br> <br> I got a reference number each time I emailed the question over a two week period but nobody ever came back with an answer to my question. How long does it take to answer a simple question?<br> <br> SD***: RE: SD***: RE: SD***: Query on payment to eWallet from a Non-FNB account

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Replies (1)

FNB (First National Bank)'s replyOfficial

14 Jan 2016, 09:33

Hello andrewla,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 946832NF.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply14 Jan 2016, 09:33

Official