Ewallet problems again
And yet again, more problems with ewallet. This time on my wife's cell number.
1. Got an SMS that the ewallet funds expire today. How can someone's own funds expire. This is theft.
2. Dial *120*277# and permanently get a message that service is unavailable.
This service threatens that your funds expire and then *120*277# doesn't even work.
This service sucks!
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
18 Feb 2019, 09:33Good day David,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply18 Feb 2019, 09:33
Official
Good day David,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
's updateReviewer Update
20 Feb 2019, 20:35Now a few days later and not a word from FNB as promised. No-one has contacted me.
's update20 Feb 2019, 20:35
Reviewer Update
Now a few days later and not a word from FNB as promised. No-one has contacted me.