eWallet Pro endless problems

I asked for assistance last Thursday (it is now a week later). I went through two call centre agents who could not resolve a CSV file import issue (to create recipients). The first agent read from the manual and did not understand the system.<br> <br> I asked for it to be escalated via the website - TWICE. I was eventually contacted by Danielle yesterday (21/10) who phoned and asked for the files. It took a while to send them while on the phone and she wasn't prepared to wait, so she said she would phone back as soon as she got them.<br> <br> I never received a call. I got an email way later in the afternoon saying they hadn't received anything. I rep**** to this without any attachments, saying that I would forward the originals with attachments once more, removing logos etc. in case of spam filters. No response yesterday. No response today either - it is now almost 10AM.<br> <br> I've had endless problems with this system over the years, the poor documentation and the poor support. IT software companies and SAAS providers typically have online chat, and support tickets. Turnaround is measured in minutes not days!