eWallet PIN not working

I was transferred R150 to my cellphone number using ewallet. When I tried to withdraw the money at Basil Boston Estate ATM - It kept giving me an error message. So I decided, instead of using the PIN sent to me via SMS, why not dial *120*277# to get a new PIN, and still an error message, ERROR MSG: We are unable to help you now, please make sure you have initiated the transaction on your FNB APP or Cellphone Banking before using the ATM. Dial *120*321# to request a New temporary ATM PIN. So I dialed *120*321# and of course the ever so brilliant FNB -does not have ANY PIN for me!! Call me ASAP -