Ewallet - Pathetic Service - Rosebank

On friday 15:40 i went to the rosebank atm to withdraw my ewallet.As i was busy with the transaction, loadshedding kicked in.The atm went off. I waited for the atm to connect again, it said out of order.I went to the branch in rosebank mall, stood in the que to withdraw the money because i did not received the money. When i get to the atm it states insufficient funds. I went into the branch. I explained to Yolanda what happened.She took me to the phone to speak to the call centre, I spoke to refilwe without explanation she ask if i can call the consultant that she can speak to her. Their spoke, yolanda told me she needs to go and speak to the manager. She came back telling me that i will have to complete a form and wait 3x days for the money. I told her the reason why i went to draw the money is because i need the money. How can i wait 3x days while it is holiday for an ewallet. She said that is it how it works????Really FNB 3x days for an ewallet but i did not receive he money because the atm did not work after loadshedding again???? Really Pathetic Customer service. What is you plans to assist customer because we all know in south africa there is loadshedding everyday