MM
Mamoratuwa M
1 reviews | Active since Dec 2018
26 Dec 2018, 04:11
Ewallet overcharged
Good Day
I really don't understand how bank charges work with the ewallet at FNB because I had R1500 ewalleted to me then I tried to withdraw the whole amount but it could only allow me to withdraw R1400. This left me with a remaining amount of R134 and the R34 was the balance before the ewallet was made. On Christmas day I received R500 ewallet and this meant I had a balance of R634 in my number, I then tried to withdraw 3 times with a new pin and according to my understanding the fees must not exceed R50. I then withdrew R100, but when I went back to see my balance I was left with R334. Please explain what happened for me to get charged so much?
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Dec 2018, 12:17Good Day Ms. Motaung,,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Enquiries department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Enquiries department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Dec 2018, 12:17
Official
Good Day Ms. Motaung,,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Enquiries department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Enquiries department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)