eWallet Money Transferred - Funds Not Available to Fulfill the Request

I was sent money via eWallet and when I tried to withdraw the money on Saturday 30th April. Unfortunately the first ATM I tried was not allowing withdrawals. When I tried a second ATM I was prompted to request another PIN I did this by typing *120*277#

This did not work however as when I entered the PIN at the ATM I was told that it was an invalid PIN.

I was left with no choice but to try again this morning. However this morning my eWallet message was 'There are no Funds Available to Fulfill this request*

Please can this be resolved urgently as I am no longer able to see the funds that were transferred