ON
Obakeng N

1 reviews | Active since Nov 2014

16 Feb 2018, 14:59

eWallet memoauth charge

If you hear me brag about FNB to my friends and family you would swear I work there . The service went from excellent to very poor. A very simple question and it looks like no one is willing to answer it ,call centre agent hanged up on me , Facebook guy after 2days is referring me back to call centre. Why am I charged eWallet withdrawals fee , I have been using the eWallet service ever since it has started and I have never been charged that. Maximum withdrawals 4 I have used 3.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Feb 2018, 15:54
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)