FN
Frank N
1 reviews | Active since Jul 2011
29 Jan 2026, 14:18
ewallet is just a ****
I sent an ewallet on 24 december 2025, the recipient did not get it, only to be told that the money was sent to someone else who used to own the phone number and had linked the number to an fnb zero account. now fnb wont refund me, the money is just stuck in the account. more than a month later just no response form fnb. i was asked to write an affidavit and send to ***, which i did, and no response whatsoever, calling the ewallet desk im told there is simply no way to get the money back, now i am stuck
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Frank N's updateReviewer Update
02 Mar 2026, 17:37a month later, just told of escalations upon escalations, anyway, this has been the worst experience, 0 sense of urgency, i feel i now know every department in the bank, i have been sent from pillar to post. The first chance i get to consolidate my overdraft, i am leaving the institution. one would have hoped for a it of humanity in dealing with such. anyway... just feeling defeated
FN
Frank N's update02 Mar 2026, 17:37
Reviewer Update
a month later, just told of escalations upon escalations, anyway, this has been the worst experience, 0 sense of urgency, i feel i now know every department in the bank, i have been sent from pillar to post. The first chance i get to consolidate my overdraft, i am leaving the institution. one would have hoped for a it of humanity in dealing with such. anyway... just feeling defeated