EWallet Funds Transfer - No Help FRom FNB

As a long-standing FNB client for over ten years, I feel compelled to express my disappointment with the bank’s service. The slogan "How can we help you?" seems disconnected from my experience, particularly regarding accessing funds that were transferred to me via E-Wallet.

My attempts to resolve this issue through the FNB secure chat have been frustrating. Despite giving the bank ample time to address my concerns, I have spoken with numerous consultants, each promising to follow up but ultimately failing to do so. After a week of back-and-forth communication, I was referred to my private banker, who then passed the issue along to a banking advisor in private wealth. I have continued to reach out through emails and phone calls, but have only received vague one-liner responses that fail to address my problem, further shifting the responsibility without any resolution.

Now entering the second week of this ordeal, I am disheartened by the lack of support and urgency. It seems that the promise of having a private banker means little when the service falls short, especially for clients paying high banking fees. The purpose of the E-Wallet service was to simplify transactions, yet my experience has been anything but.