EWALLET FRUAD

EWALLET.....

On the 9th of December 2024 I received a ewallet to my number upon trying to with draw it, the funds was no longer available, went to the bank in January 2025 to report that I did not receive my funds and I was sent from pillar to post telling me what I already knew....I phoned ewallet service before going to the bank and they instructed me to go inside the bank so they can assist...but ja with no luck after spending more than an hour inside with no answer after speaking to ***** department stating they will call me back with no call back. I then called in and had to make a new case as the first person I spoke to never opened a case.

Then after phoning in twee weeks later it was told that Tabang from the ***** department tried to call but with no answer on the 12 Jan 2025. I then asked for them to please contact me on the same number so we can resolve this issue. The same afternoon Tabang called and asked me random question's regarding the incident where by I answered, Tabang then said she will call me back just after 15h that same day and that never happened.

The next morning Tabang phoned apologized for not calling me back and told me that may case have been sent to claims department due to my number being linked to a different FNB acc and she could not give me an estimate of turnaround time.

Upon phoning today 3 weeks later the case is still not with claims department and the same msg pops up on there screen "Tabang tried to contact me the 12 Jan 2025 with no answer".

This has now been almost 3 months and still no clear answer if I will be receiving my money.

I called again today spoke to Tabelo who noted that he will escalate to a manager and CC me in the mail....but hey no mail received from him either.

This is so frustrating and so unprofessional for a Massive company like FNB to treat customers like this and cant understand how this could of happened in the first place.