Ewallet - FNB rip-off/theft

<p>I am EXTREMELY upset.</p> <p>FNB's ewallet services.</p> <p>On 3 different occasions I had to pay withdrawl fees - NOT MY FAULT - ATM'S not functioning and MALFUNCTIONING</p> <p>Most recent experience: I was given R200 and when I went the nearest ATM [Sunninghill SPAR Center] and other ATM's in the direct area to withdraw it could only withdraw R100.00 because IT did not have R50 notes. So I tried to withdraw the other in R50 or R20 denomination and was told I would have to pay R6.50 withdrawal fees. Another error message was I've entered the incorrect cell number. NONSENSE, my cell number is my cell number. </p> <p>Then the ATM's have none of the withdrawl options available, not R50, not R 100 not Own Amount, nothing, in other words the ATM's has not been stocked with the relevant notes, it's empty. But you as FNB has the ordacity to charge me additional fees. What about my inconvenience, let alone the fact that I needed the funds for emergency medication and fuel....!!!!!!!!</p> <p>It is not my fault FNBs ATM did not have enough money and I don't see why I should pay for FNB's utter incompetence. As the consumer I am inconvenienced, I have to pay for FNB incompetence.</p> <p>How can FNB charge the person doing the withdrawl when the sender is forking out a R40 fee already.</p> <p>I had 4 of these similar incidents in the past 60 days. I want all my money back [fees] which you have deducted ********ly and make available in my ewallet.</p> <p>Then FNB, in this instance you compensate me for the inconvenience caused to me no less than 4 times, my time, travelling to and from ATM's and emotional stress - and I expect a decent compensation.</p> <p>Awaiting your urgent reply and have a senior person call me, you have my cell number.</p> <p> </p> <p>Dot Engelbrecht</p> <p>Bussiness Customer</p> <p> </p> <p> </p>