MR
Maxwell R
1 reviews | Active since Jul 2019
16 Jul 2019, 19:11
eWallet FNB
I received an eWallet transaction on Friday. I did not receive an OTP however when I dialled *120#, I was able to see that the funds had been sent. I now try to withdraw the amount on Tuesday (three days later) and I receive the following error message:
You do not have enough funds for this transaction sorry!
What is the point of eWallet if I cannot access the funds when I need them. Now I have to go to FNB, queue for hours and essentially waste my time to acquire my funds.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
17 Jul 2019, 09:55Good day Maxwell Rundofa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Jul 2019, 09:55
Official
Good day Maxwell Rundofa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
MR
Maxwell R's updateReviewer Update
18 Jul 2019, 09:29Thank you for the quick response. I saw the missed calls.
Issue has been resolved 5 stars!
Issue has been resolved 5 stars!
MR
Maxwell R's update18 Jul 2019, 09:29
Reviewer Update
Thank you for the quick response. I saw the missed calls.
Issue has been resolved 5 stars!
Issue has been resolved 5 stars!