1 reviews | Active since Jun 2017
Ewallet extra -
Absolutely Appalled at the lack of urgency to resolve an issue that was a fault of Fnb's and not my own.
My ewallet went into a minus after i upgraded to ewallet extra. I have been calling FNB with my problem since the 6th of September 2018 it has been more than a month with no resolution, and no one can give me feedback every time i call.
Now i am unable to use my ewallet and am Missing R500+ because of the minus. Called again today, no notes have been made no progress no feedback.
Good day Mikhaila Naidoo,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB eWallet who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mikhaila Naidoo,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB eWallet who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)