eWallet enquiry

I sent myself an ewallet on the 02/11/2015 with the intention of withdrawing it the next day(03/11/2015). Now i got to the atm generated my pin, requested for the money and only got a receipt that shows that i have already withdrawn the money and yet i did not get it. I called the call centre and they referred me to the bank. Now the bank told me they can only process in ib 7days. I will not accept that, they saw that the money was not withdrawn but they still want me to wait that long? I needed the money today and now. Please assist and as for the 7 day waiting process I do not accept, they know their machines are not up to scratch why not improve that instead of inconviniencing me?