Ewallet /Easy 0 account

I am really frustrated with FNB Ewallet department .I received funds ia ewallet on the 01/10/2021 unfortunately the funds went to a recylcled number with an easy zero assigned to it.I contacted the sender to reverse the funds and he was told it will cost 350rands to reverse 300rands.I then went to an FNB Bank Pinelands Branch and i was advised to get an affidavit from the police so that they could send the affidavit to their ewallet department and they could return the money back or assign it to my alternative number,that was on the 15/10/2021. I hav been making numerous visits to the bank and no one is willing to help me or even give me a time frame on when this issue will be resolved .I am currently unemployed and i really wanted the funds so that i can put food on the table for my family but today its the 02/11/2021 i have not been assisted.I have all the call recordings and email threads from various branch managers who were trying to assist but all ddnt bear any fruit.How best can i get help or who should i approach to get this matter solved asap?