NZ
Nondumiso Z
1 reviews | Active since Mar 2014
18 Dec 2018, 12:25
ewallet doesn't come through on my phone
I have had terrible experience with ewallet. First time was about 6 months ago, I was supposed to recieve 2 ewallets but I only recieved one (for R500)and went to FNB branch they couldn't and my money went down the drain, Again yesterday(17/12/2018) someone sent me an ewallet (another R500) and it hasn't come through till now. I think FNB should just stop providing the ewallet service if they don't know how to fix their bugs in their syssyems. Really unhappy, this is a very big compaby trying to rip me off my money.
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Replies (1)
FNB (First National Bank)'s replyOfficial
18 Dec 2018, 15:34 Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologize for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologize for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply18 Dec 2018, 15:34
Official
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologize for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologize for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)