Ewallet Dispute To Be Refunded With Compensation Immediately Or Matter Will Be Discussed With The OMBUDSMAN. I Refuse To Wait Another Minute Longer.

Seriously, how long does it take to refund my money back to my cellphone number? It should be immediately refunded for the inconvenience caused on your side.

So o received R2500.00 Ewallet to my cellphone number when i went to go withdraw it, the money was dispensed out of the ATM but only a quarter of the way so I couldn't get hold of the money to pull it out of the ATM. Even the petrol attendants tried to help me pull out the cash but it was too deep in. So the money was rolled back into the ATM. Me thinking that they would actually out of their own own pick it up and refund it back to my Ewallet that wasn't the case. I then phoned the Number on the ATM and opened a dispute and the first I person spoke to gave me the wrong information regarding the process I then spoke to another consultant which actually gave me the right information and recommended that i go into the Branch. After going into the branch i received a reference from them which they told me it will be in my account in 24 Hours. Its been 51 hours and still nothing. I contacted them yesterday and the consultant was extremely suspicious by asking me to confirm my Card number! Its an Ewallet why do you need my card number I said I prefer going into the branch. I feel FNB is trying to hack into my account. Why would you ***** my funds knowing that I would need to lodge a dispute and then insist on giving you my card details over the Phone but when I went into the Branch, not once did they request my card details. All they requested was the cellphone number the Ewallet was in. So I need the money that your faulty ATM took from me. I will not disclose any personal information to you because all you need is the cellphone number. After South Africa was hacked 2 weeks ago. I prefer not to give out any personal information.

With that being said I would appreciate it if my money can be refunded to my cellphone number immediately with compensation for the inconvenience caused, time wasted, airtime wasted, fuel wasted to go into the branch and for trying to phish out my personal information.

I don't feel the need to speak to any more of your consultants or go into the branch because I have been there and its clearly a waste of time.

I need my money refunded back to my cellphone now. Not 24 Hours, NOW!!! You know that the money was returned into your ATM and my Ewallet Balance states R0.00 so please refund my Ewallet.