EWALLET DISAPPEARED

On the 2 September 2021 my mom called me asking for money for transport.

I sent her R400 on the FNB ewallet.

It was sad when she went to the ATM there were no funds in her wallet, instead it showed her wallet has a negative balance.

Thinking there must be a mistake, I borrowed another R400 and sent her another Ewallet.

Sadly on the second Ewallet she only received R300 of the R400 I sent her.

She went to the FNB branch and was assisted to call the Ewallet help desk.

She was told "we will investigate and respond in 48hrs".

Since then I have called the FNB help desk with no luck, I get transferred from one person to another.

It has been 30days now trying to find out what happened to the 500 that disappeared from my mom's wallet.

It might sound like a small change, but if you have never been in a situation where R500 means a lot you will never understand.

Everytime I see the FNB adverti*****t about change, it hurts because the R500 that disappeared from my mom's wallet changed my life at that moment.

Below is the FNB ref number I was given :

***NFQ